4-5D Delivery
+60€
Free
shipping

All purchases made after 02/11 can be refunded until 10/01

Purchase Conditions

Terms and Conditions of Use

We have extended our return period

All purchases made after 02/11 can be refunded until 10/01

1. Purpose and general aspects

These Terms and Conditions of Use (hereinafter referred to as the "Terms and Conditions"), together with other specific conditions that may be established, concern the website http://www.mrwonderfulshop.com (hereinafter referred to as the “Website”) as well as the terms and conditions for purchasing products through it.

The Website is owned by Mr. Wonderful Comunication S.L. with tax identification code B65773400, and is duly registered in Barcelona Companies Registry in Ledger 1134, Entry 3601, case number 20120000207786. Its registered office is at Avenida Diagonal 435, 4º-1, 08036, Barcelona. (Hereinafter referred to as “MR. WONDERFUL”).

Use of the Website's services as well as acquisition of any of the products offered, implies unreserved acceptance by the Customer or User of each and every one of these Terms and Conditions. Registration on the Website and use of the services implies that your User data will be recorded in MR. WONDERFUL's files and processed in accordance with that set forth in the Privacy Policy, which the User expressly states that he/she is aware of and accepts.

MR. WONDERFUL provides information about products and offers the possibility of acquiring them through the Website. People who wish to acquire products must fill in the respective registration form prior to carrying out the purchase process and must follow the steps that MR. WONDERFUL indicates on the Website.

These Terms and Conditions, together with the Website's Privacy Policy and Legal Notice, are the only conditions that apply to use of the Website and purchasing of the products through it and replace any other terms and conditions. Consequently, the User who accesses the Website, registers and purchases products through the Website agrees to submit to and is bound by the Terms and Conditions, the Privacy Policy and the Legal Notice as worded at the time he/she accesses the Website.

Any User who registers on the Website must be at least eighteen (18) years old.

2. Product information

The purpose of the photographs, graphical or iconographic or representations and videos concerning MR. WONDERFUL products, as well as trade names, trademarks or distinctive signs of any kind on the Website is to provide greater information. However, the User must take into account that they are intended to be illustrative and, consequently, are not exhaustive in nature.

MR. WONDERFUL reserves the right to decide, at any time, on the products offered to Users through the Website. MR. WONDERFUL may thus, at any time, add new products to those included on the Website, on the understanding, unless otherwise stipulated, that such new products shall be governed by that set forth in the terms and conditions in force at that time.

MR. WONDERFUL similarly reserves the right to cease to allow access, at any time and without notice, to any of the products offered on the Website.

If, due to force majeure, a product is not available after the purchase was made, MR. WONDERFUL shall inform the User by e-mail that the order has been cancelled in whole or in part. Partial cancellation of the order does not entitle the User to cancel the entire order, notwithstanding the right of withdrawal that the User holds in accordance with that set forth in these Terms and Conditions.

3. Purchasing system

In order to purchase the product, the User, who must be at least eighteen (18) years old, must select the product he/she wishes to buy and add it to the Cart. Once the products to be purchased have been selected, the User must click on the “Checkout” icon. The User will then be shown the products selected for purchase and the User must make a selection from among the options available for products to be sent to the stated address and the form of payment. Lastly, the User must click on the "Place order now" icon.

The data that MR. WONDERFUL is provided with through the relevant form are identification details that allow access to and performance of purchasing; they are personal and non-transferable

4. Delivery period

The delivery time of your order may change due to the current situation. But don't worry, we are doing everything in our power to ensure it arrives as quickly as possible.

Deliveries to UK generally tend to take around 4 to 5 working days (Monday to Friday) to arrive at your home after you have confirmed your purchase.

Deliveries to (mainland) Spain and Portugal take approximately 2 to 3 working days (Monday to Friday) once payment by the Customer has been confirmed. International deliveries tend to take 4 to 10 working days (Monday to Friday), depending on the destination and the transport company selected. Once the package has been handed over to the courier service, the Customer will receive an SMS or e-mail containing the tracking number. We accept no responsibility for any delivery delays caused by the courier service.

In the case that a customer receives their package in poor condition the receipt of said package will have to be provisionally signed for (indicating the damage on the packaging, for example).

5. Form of payment

The forms of payment accepted by Mr. Wonderful Shop are:

1. PAYPAL/CARD:
The Customer will be taken to the PayPal website to make use of its secure payment platform. Once the payment process has been performed, you will be taken back to Mr. Wonderful Shop.

Once you are in PayPal, you can pay with your PayPal account or credit card; under no circumstances will payment on delivery be accepted.

PayPal may withhold a small amount as a surety or insurance when you purchase by card through the PayPal platform (it tends to be a few cents or €1). PayPal will return the money to you approximately one month later. The fact that this amount has been charged does not guarantee that your purchase has been completed.

2. CASH ON DELIVERY:

The cash on delivery option costs an extra €2. The cash on delivery option is only available for Spain and Portugal. Payment will be made when the package is delivered by handing the exact amount to the courier in cash. Under no circumstances will delivery be made without the order having been paid for.

3. AMAZON PAY:
With Amazon Pay you can pay quickly with the information saved in your account.

6. Delivery charges

6.1- GENERAL

- Deliveries UK: from €5.50.
- Deliveries Spain: from €3.
- Deliveries to the Balearic Islands: €4.
- International deliveries: from €5.5.

We deliver to EU member countries, except Malta, Cyprus, Canary Islands, Ceuta, Melilla, Azores and French overseas remote territories.

6.2- ABOUT FREE SHIPPING

Free shipping on orders over 60€ is only available in these countries: France, Italy, Austria, Belgium, Germany, United Kingdom, Ireland, Luxembourg, Netherlands, Finland, Denmark, Sweden.

7. Other purchasing details

1. Deliveries are performed by a courier service.
2. Delivery charges always include Value Added Tax (VAT) but no other tax, rate, duty or surcharge.
3. Articles will be delivered to the home address stated by the Customer during the order process, which must be in the delivery areas listed above.
4. Mr. Wonderful Shop hands orders over to the courier service within a maximum of 48 hours. We accept no responsibility for any delivery delays caused by the courier service.

8. Returns

If the customer has changed his/her mind or is not satisfied with his/her purchase, the Customer may return it within 30 calendar days from the date on which he/she received the products. In order to do so, please contact us in writing by sending an e-mail to shop@mrwonderful.com, stating the necessary details to track down your purchase. When we receive your e-mail, we will notify you, by e-mail, that we have received it and tell you how to proceed. In this case, you must return the product in perfect condition and no more than 30 calendar days after receiving the products. In these cases, Mr. Wonderful will reimburse the entire cost of the original purchase. However, the customer bears the direct cost of returning the products.

Customers will not be able to cancel their order once it has been placed.

9. Warranty

All of our products have a two-year (2-year) warranty when the damage or defect is attributable to us. So, if the product is defective, Mr. Wonderful will pick it up and exchange it for the correct one and will bear the costs of returning and exchanging it (except for additional costs resulting from choosing express delivery, in which case the Customer will bear that extra cost). In order to handle the incident, we need you to report it by e-mail to shop@mrwonderful.com, stating the reason for the incident, the order number (this is essential in order to locate the purchase), the delivery note and photos of the damaged or incorrect products so we can assess the situation. You must have the receipt or delivery note in order to exercise the warranty right.

Once we have received this information, we will contact the Customer to say which steps to take. You must inform us of the product's non-conformity within two (2) months of becoming aware of the defect. If it is not objectively possible to replace the product with another of the same kind, Mr. Wonderful will return the price you paid for it.

It is important for you to know that our warranty does not cover:
a) Negligent or violent use of the product.
b) Injuries arising from manipulation or alteration of the product.

Furthermore, it is also important always to follow any usage or installation instructions for the products we supply. If in doubt, you must contact us by e-mail at shop@mrwonderful.com so we can give you advice on how to use the product.

10. Taxes

Prices always include Value Added Tax (VAT) but no other tax, rate, duty or surcharge.

11. Prices

The products shall be sold at the price stated. The price that will apply is that stated when the order is confirmed by the Customer.

12. Validity

Mr. Wonderful shop reserves the right to modify prices, articles, offers and other commercial conditions without prior notice.

13. Waiver

Failure by MR. WONDERFUL to demand strict performance by the User of any of the obligations undertaken by the User under an agreement or in these Terms and Conditions or failure by MR. WONDERFUL to exercise rights or actions it is entitled to under said agreement or the Terms and Conditions will not imply a waiver or any limitation whatsoever in relation to said rights or actions or exempt the User from complying with such obligations. No waiver by MR. WONDERFUL of a specific right or action will imply a waiver of other rights or actions arising from an agreement or the Terms and Conditions. No waiver by MR. WONDERFUL of any of these Terms and Conditions or the rights or actions arising from an agreement will take effect unless it is expressly stated that it is a waiver and the User is formally notified thereof in writing.

14. Modifying Terms and Conditions

MR. WONDERFUL reserves the right to review and modify these Terms and Conditions at any time. The User is subject to the policies and Terms and Conditions in force at the time he/she uses the webpage or places each order, unless by law or a decision by a government body, MR. WONDERFUL must make changes to the Terms and Conditions retroactively, in which case any changes would also affect orders that the User placed beforehand.

15. Complaints, Comments and Suggestions

We have a complaints sheet available to customers, which can be requested by writing to shop@mrwonderful.com.

Likewise, any question, suggestion or comment may be sent to our Customer Service department by e-mail to shop@mrwonderful.com, by calling +4402034993987 (the customer service timetable is Monday to Friday 9 am to 3pm (Spain time zone).

16. Right to reject an order

Mr. Wonderful has the right to cancel any confirmed order or to not accept an order for the following reasons:

  • 1. In case of a technical error and/or a misspelling of the prices or other data of the products on the website/application upon processing of the order.
  • 2. Lack of availability.
  • 3. When the security systems indicate that the order could be fraudulent in nature.
  • 4. When there is reason to believe that the client is under legal age.
  • 5. When Mr. Wonderful was unsuccessful in delivering the order to the address provided by the customer.
  • 6. If there is evidence of hacking, a virus or any other technical attack that falls outside of Mr. Wonderful's control.
  • 7. Payment error.

In such cases, Mr.Wonderful will reimburse the payment as foreseen in sections 8 and 9: "Returns and Warranty".

    17. Use of the Website

    The Customer undertakes to make use of this webpage solely in order to browse or place orders in a manner that is legally valid and not to place any false or fraudulent orders. Otherwise we will be authorized to cancel it and inform the appropriate authorities.

    The User must not make any prohibited use of this website, meaning, inter alia, intentionally introducing viruses, Trojans or any other technologically damaging material.

    We will not be responsible for any damage or loss that may affect your computer as a consequence of such actions or using this webpage or downloading content from it or pages it links to.

    18. Links to other webpages

    Our website may contain links to other webpages, social networks and third-party materials. These links are provided merely for informative purposes and MR. WONDERFUL has no control over the contents of such webpages or materials. Consequently, MR. WONDERFUL accepts no liability for any damages or losses arising from the use of such links or third-party materials.

    19. Liability

    MR. WONDERFUL accepts no liability for delays in deliveries of orders or the impossibility of performing them that is due to force majeure and, therefore, is outside of our control. Among other reasons, we consider force majeure to apply in cases such as but not limited to the following: accidents; strikes; riots; terrorist threats or attacks; fire or explosions; meteorological causes or natural disasters such as storms, flooding, earthquake, subsidence and epidemics; problems outside of our control concerning means of transport or telecommunication systems. Insofar as possible, once the cause of the impossibility or delay in delivery has come to an end, Mr. Wonderful will do everything possible to resume its commercial business and comply with its obligations and shipments.

    20. Data Protection

    When you purchase products or visit our website from your computer, your tablet or your smartphone, you may authorize us to use your personal information. All information you provide us with is confidential. For the purpose of Organic Law 15/1999 of 13 December on the Protection of Personal Data [Ley Orgánica 15/1999 de 13 de diciembre de Protección de Datos de Carácter Personal] (LOPD), Mr. Wonderful is the data controller responsible for gathering such information. We will process your data in accordance with that set forth in the LOPD and other applicable laws. We guarantee that the information is gathered using all necessary security measures. If you have any questions about this policy or about the privacy of your data, please read the Legal Notice section, where you will find more detailed information, or you can contact us at the e-mail address lopd@mrwonderfulshop.es.

    21. Applicable law and jurisdiction

    These Terms and Conditions shall be governed and construed in accordance with Spanish law. If there is any kind of disagreement or complaint between the parties concerning the performance or contents of these Terms and Conditions, the parties agree to have the matter decided by the competent courts and tribunals of the city of Barcelona.

    Last update: August 2020



    Privacy Policy and Legal Notice

    1. Owner

    The website https://www.mrwonderfulshop.com/ is owned by Mr. Wonderful Comunication S.L. (hereinafter referred to as “the Website”), with registered office at Av. Diagonal 435 4-2, 08036, Barcelona, and with tax identification code B65773400, duly registered in Barcelona Companies Registry, Ledger 1134, Entry 3601, case no. 20120000207786.

    2. Purpose

    Mr. Wonderful is making this document available to users in order to comply with the obligations in the Spanish Information Society Services and E-commerce Act 34/2002 of 11 July [Ley 34/2002, de 11 de julio, de servicios de la sociedad de la información y de comercio electrónico] and to inform them about the Website's Terms and Conditions of Use, which can be accessed through the “Terms and Conditions of Use” link.

    Anyone who accesses this website undertakes to comply with that set forth herein, as well as the other legal and commercial notices made available by Mr. Wonderful through the various links on the Website. Mr. Wonderful reserves the right to modify the information on the Website, without any obligation to give users notice of such modifications. Publication on the website itself is deemed sufficient.

    3. Use of the Website

    3.1 Use of the Website

    The Customer undertakes to make use of this webpage solely in order to browse or place orders in a manner that is legally valid and not to place any false or fraudulent orders. Otherwise we will be authorized to cancel them and inform the appropriate authorities.

    The User must not make any prohibited use of this website, meaning, inter alia, intentionally introducing viruses, Trojans or any other technologically damaging material.

    We will not be responsible for any damage or loss that may affect your computer as a consequence of such actions or using this webpage or downloading content from it or pages it links to.

    3.2 Links to other webpages

    Our website may contain links to other webpages, social networks and third-party materials. These links are provided merely for informative purposes and Mr. Wonderful has no control over the contents of such webpages or materials. Consequently, Mr. Wonderful accepts no liability for any damages or losses arising from the use of such links or third-party materials.

    3.3 Intellectual and Industrial Property

    The https://www.mrwonderfulshop.com/ website and the “Mr. Wonderful” trademark belong to Mr. Wonderful Comunication S.L. Consequently, it is utterly prohibited to make use thereof without prior, express authorization from us in writing.

    The intellectual and industrial property rights over the content on the Website (including the designs, texts, images, typefaces, graphics, icons, photographs and other audiovisual or sound content, as well as the sui generis right over the database), its graphic design (look & feel), the distinctive signs (trademarks and trade names), underlying computer programs (including the source code), as well as the various elements included in the Website belong to Mr. Wonderful and Mr. Wonderful alone holds the right to use or exploit them and they constitute works protected by the intellectual and industrial property legislation in force, both in Spain and in other jurisdictions.

    In no way does use of the Website by the User imply the assignment of intellectual and/or industrial property rights over it, its content and/or the distinctive signs. For that purpose, and except in cases in which it is legally permitted, the User is hereby expressly prohibited from reproducing, processing, distributing, publicly communicating, making available, extracting and/or reusing all or part of the Website's content.

    It is utterly prohibited to copy or modify, in whole or in part, the designs, texts, images, typefaces, graphics, icons, trademarks and other visual content. Hence, the Website's content may not be used or reproduced, in whole or in part, in any application or webpage, may not be printed on any physical product and also may not be copied, reproduced, modified, used or distributed for commercial purposes. Likewise, it is expressly prohibited to reproduce this website, in whole or in part, through a hyperlink without prior, express authorization from Mr. Wonderful in writing.

    Mr. Wonderful reserves the right to file any civil or criminal action it may be entitled to file against users who infringe its industrial or intellectual property rights.

    3.4 Data Protection

    Mr. Wonderful complies with the guidelines in Organic Law 15/1999 of 13 December on the Protection of Personal Data [Ley Orgánica 15/1999, de 13 de diciembre de Protección de Datos de Carácter Personal] (hereinafter referred to by its initials in Spanish, LOPD) and the regulations that develop it. Visiting this website does not imply that the user has any obligation to provide any information about him/herself. If the user provides any personal information, the data gathered shall be used for the purpose, in the manner and with the restrictions and rights set forth in the LOPD.

    We hereby inform you, pursuant to the LOPD, that the personal data on this form will be included in a filing system owned by MR WONDERFUL COMUNICATION SL for the purpose of channeling information requests, suggestions and complaints by customers in order to process and resolve them. The client may exercise his/her rights of access, rectification, objection and deletion by writing by post or e-mail to:

    MR. WONDERFUL COMUNICATION SL
    Avenida Diagonal 435 4-2
    08036 Barcelona
    lopd@mrwonderful.es

    The purposes for which the data are being gathered will be specified on the data form itself. These include processing registration as a user, sending commercial information about future campaigns, products and/or services by post or e-mail, including SMS, as well as carrying out surveys. Users who provide personal data indisputably consent to their data being included in a filing system of which Mr. Wonderful is the controller, as well as processing of them by computer or other means.

    Mr. Wonderful has put the necessary technical and organizational measures in place to ensure the security and integrity of the data, as well as to prevent their alteration or loss, or unauthorized processing or access to them. Users whose data are processed may exercise, free of charge, the rights of objection, access, information, rectification and deletion of their data, as well as revoke their authorization, without retroactive effect, in the terms set forth in the LOPD, in accordance with the legally established procedure.

    These rights may be exercised by writing to the e-mail address lopd@mrwonderful.es. At the moment when the data are gathered, it will be stated whether it is voluntary or mandatory to provide the data being gathered.

    Mr. Wonderful may provide nominal data to its commercial partners.
The user may thus receive commercial offers from third parties. Hence, it is hereby specifically stated that unless the user expressly refuses, Mr. Wonderful may provide data concerning him/her to its commercial partners. However, as far as the customer's e-mail address is concerned, Mr. Wonderful may only use or provide said address to its partners with the user's express authorization.
The user may, of course, withdraw such authorization at any time by informing us of his/her refusal by e-mail at the following address: lopd@mrwonderful.es

    In order to carry out and follow-up purchases and other services for the customer, which may be implemented in the future, the user must register his/her personal data and choose a password in order to access restricted areas that require prior identification. That will prevent him/her from having to fill them in thereafter. At the moment when you register on our server or place an order, your personal data and address details, as well as the transactions performed and in progress, are included in our database, and are solely used in order to process the order, and to follow it up.

    If you have given your express consent, and until you revoke it, they will also be used to send you information about offers and services that might be of interest to you. You may modify your customer registration details (change of address, telephone number, etc.) or ask us to remind you of your password if you have forgotten it, at any time.

    3.5 Cookie Policy

    Access to this Website may involve the use of cookies.

    Cookies are small amounts of information stored in the browser used by each user so that the server remembers certain information that only the server that implemented it will subsequently read. Cookies generally have a limited time span. No cookie on this Website makes it possible to contact the user through his/her telephone number, e-mail address or any other means of contact. No cookie on this Website can extract data from the user's hard drive or steal personal information. The only way, on this Website, that a user's private information is part of the cookie file is when the user personally gives that information to the server.

    “Cookies” help us improve the quality of our website and enable us to monitor which pages our users find useful and which they do not. Cookies are essential for the operation of the internet. They provide countless benefits for the provision of interactive services, aiding browsing and the usability of our website. In any case, the user may deactivate the use of cookies in his/her web browser settings or may establish certain policies that allow him/her to turn on a private mode that always deletes cookies after his/her visit.

    4. Liability

    Mr. Wonderful accepts no liability for delays in deliveries of orders or the impossibility of performing them that is due to force majeure and, therefore, is outside of our control. Among other reasons, we consider force majeure to apply in cases such as but not limited to the following: accidents; strikes; riots; terrorist threats or attacks; fire or explosions; meteorological causes or natural disasters such as storms, flooding, earthquake, subsidence and epidemics; problems outside of our control concerning means of transport or telecommunication systems. Insofar as possible, once the cause of the impossibility or delay in delivery has come to an end, Mr. Wonderful will do everything possible to resume its commercial business and comply with its obligations and shipments.

    5. Commercial communications

    Pursuant to article 20 et seq of the Information Society Services and E-commerce Act 34/2002 of 11 July [Ley 34/2002, de 11 de julio, de servicios de la sociedad de la información y de comercio electrónico], Mr. Wonderful does not send commercial communications by e-mail unless it has been expressly authorized by the recipient. In any case, the user may request, at any time, that he/she not be sent commercial information, through the customer service channels or by writing to us at the e-mail address lopd@mrwonderful.es.

    6. Applicable law and jurisdiction

    These Terms and Conditions shall be governed and construed in accordance with Spanish law.

    If there is any kind of disagreement or complaint between the parties concerning the performance or contents of these Terms and Conditions, the parties agree to have the matter decided by the competent courts and tribunals of the city of Barcelona.

    Last updated: November 2016

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